Black Truck & Ag

We are seeking an enthusiastic individual who is eager to grow both personally and professionally within our organization. The Service Manager will play a crucial role in leading our service department, ensuring operational excellence, and delivering outstanding customer service. This role requires strong leadership, organizational skills, and a customer-centric approach.

Responsibilities:

  • Lead the service department with strong organizational skills, making informed decisions to optimize departmental performance.
  • Understand and effectively manage Service Department Key Performance Indicators (KPIs) and financials to drive profitability and efficiency.
  • Build and maintain a positive team culture that prioritizes exemplary customer service and fosters collaboration and mutual respect among team members.
  • Demonstrate a strong customer focus, quickly establishing rapport, and nurturing lasting relationships with clients.
  • Utilize effective listening and interpersonal communication skills to address customer needs and concerns promptly and effectively.
  • Foster a team-oriented approach, promoting reliability, self-motivation, and accountability among team members.
  • Working with brands such as Isuzu Truck, Isuzu UTE, New Holland and RAM.

Requirements:

  • Proven experience in a managerial role, preferably in a service-oriented industry.
  • Strong understanding of Service Department KPIs and financial management principles.
  • Demonstrated ability to build and maintain a positive team culture that prioritizes customer satisfaction.
  • Exceptional interpersonal communication skills, with a focus on active listening and relationship-building.
  • Team-oriented mindset with a proactive and self-motivated approach to problem-solving.
  • A commitment to excellence and continuous improvement.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth within the company.
  • A supportive and inclusive work environment that values family, teamwork and collaboration.
  • The chance to become an integral part of the Goondiwindi community, supporting local events and initiatives.

If you are passionate about delivering exceptional service, fostering team success, and making a positive impact in the Goondiwindi community, we encourage you to apply for the role of Service Manager at Black Truck & Ag Join us in our commitment to excellence and community engagement. Apply now or quick application please email: mwatt@blacktruckandag.com.au

 
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